Repairs & Resizing

All repairs are completed by our trusted master goldsmith off-premises to ensure exceptional craftsmanship and attention to detail. Each piece is carefully evaluated and undergoes a thorough quality review before being returned to you.

Please allow a minimum of four weeks for completion. Additional time may be required during holiday or high-volume periods.

• Jewelry by nature is delicate. We are happy to repair an item purchased on susanbellajewelry.com, at no charge to you if it is deemed a manufacturer's defect, within the first 90 days of receipt of purchase. Repairs needed after 90 days, or deemed to be caused by misuse, will incur repair and shipping fees at the expense of the customer. Pricing for repairs vary depending on style, plus shipping if needed.
• Many (but not all) of our rings can be resized. Pricing for ring resizing varies depending on style. Requested ring resizing and shipping will be at the expense of the customer.
• We cannot accept responsibility for items repaired by any other jeweler. Any and all warranty of the piece will be considered void if another jeweler has worked on a Susan Bella Jewelry purchase.